Before you start with reservations you need to register with us. This registration is required even when you are making reservation over the phone.
FAQ
Do I have to attend before the time due of my reservation?
Yes, you need to be in our salon at least 10 minutes before due to avoid the cancellation fee.
How long before the due can I cancel my reservation with no charge?
Each reservation can be canceled free of charge 4 hours in advance and 8 hours in advance for wellness. After that, fees are charged according to the applicable terms and conditions. More information about fees can be found here.
Can I make a reservation for more people?
No, every client must have their account. If you would like to make a reservation for more people, please contact us via phone and we will create your reservation for you. You will be require to pay ahead. Payment can be made online or in our salons.
Do I need to buy a credit to create reservation?
No, when making a reservation, your credit is reduced by the amount of the treatment. You will pay this amount at the day of your visit.
If you are a new client and your first reservation exceeds CZK 1,500, you may be contacted to pay a 50% deposit from the booked reservation value. The deposit can be paid online or in our salons.
If you are a new client and your first reservation exceeds CZK 1,500, you may be contacted to pay a 50% deposit from the booked reservation value. The deposit can be paid online or in our salons.
Can I buy a prepaid card at the day of my reservation and pay for this visit with the card?
Yes u can :)
Can I change my reservation to earlier with no charge even it is less then 4 hours before the due?
Yes, if there is a cancellation and subsequent creation of the same reservation on an earlier time, the cancellation fee will not be charged.