Help with Bookings - The Amazon Prague

We hope that you will find our on-line system intuitive and easy to use. However do remember that our staff speak English and is here for you. So if you are not successful with making reservation on-line please call us on +420 777004087 and we will help you through.
Don't forget to change the language to English in upper right corner.

Registration dos't work
Forgotten password or user name.
Change my password or user name.
Make a reservation.
Checking your reservations
Text reminder SMS.
Chancel my reservation.
Cancellation fee.
Credit balance

Registration

While you register u get this text: The user with this telephone or email already exists!.

Click on Forgot your password? and fill in email which you could use to register with us even many years ago. If you are not successful to receive new access details, please contact us on +420777004087 as someone may have been using your details.

While you register u get this text: The user with this username already exists!.

This username has been taken already. Please repeat you registration with new username.

You did not receive your SMS code.

Please wait for 10 min, the server can be slow sometimes.
Repeat the registration but pay attention while you are typing your phone number. It should be in full international form with no comas, dots etc. As for example +420777004087. (99,99% of clients who did not receive there SMS code has been typing wrong international form of there phone number.)
If you still haven't received the SMS code please text us on +420777004087 with request to approve your registration. The text has to be send from the number that you registered with.

Access to your account
If you cant access your account please click on 'Forgot your password?' placed on signing in page. Your log in details will be send to your email. Do not forget to check your spam folder.

If you cant find the email with log in details you probably miss spelled your email address during your registration and you need to contact our phone line on +420 777004087.

Change your login details
You may change you log in details in settings.

Making a reservation

Choose the branch (Prague 1 or Prague 2.
Choose your treatments in appropriate rooms.
Click in coloured field to of available spaces. The colour specifies available therapist at that time.
In pop up window check your chosen treatments, choose the therapist and confirm.
Your reservation will show yellow and you may check it in reservation list (look at cancelling your reservation).

When you making reservation general credit is used. If you don't have enough credit it will go too death and you will pay at the day of your visit. When you cancel your reservation the credit is returned. Due to cancellation policy you should cancel at two hours before to avoid paying cancellation fee.

If you own a prepay card the credit will be taken from your prepay card in discounted prices. To do so choose pay with prepay card when asked. If you don't have enough credit it will be taken from general credit in full prices.

Checking your reservations

You can see your reservations directly in the calendar (marked as your reservation) or in the Reservation List tab menu. Immediately after creating reservation a confirmation email is sent to you.

Text reminder (SMS)

Text reminders are send every day at 8 pm for the following day. If you make an reservation for the following day after 8 pm the text wont be sent. However confirmation emails are send all the time.

Cancelling your reservation

Choose your reservation on page reservation list.
Choose the reservation and click delete.

Please remember that cancelling reservation shortly before due or not cancelling at all may be charged according to cancelling policy.

Cancellation fee

For cosmetic treatment:
Cancellation fee for cancelling less than 4 hours in advance is 250 CZK for each commenced hour of booking, but at least 100 CZK if the total cost of the reservation is lower. In the case of free bookings, a fee of CZK 100 is charged. If you do not cancel the reservation and fail to attend or service ordered can not be provided without our causation a 50% fee will be charged out of the total cost of the treatment (from the full price). However no less then 250 CZK for each commenced hour of your booking.

For Wellness:
Cancellation fee for cancelling less 8 hours in advance is 500 CZK. If you do not cancel the reservation and fail to attend, the total cost of the reservation will be charged (from the full price).

In addition, the applicable terms and conditions apply.

Credit balance

The status of the general credit and prepaid card credit is displayed under the booking tab immediately below the calendar on the left.
You can find detailed billing in the archive.
Please note that the credit is deducted immediately after the reservation is made, but is returned when canceled.